LEGAL

Terms of Service

Hazel’s Subs & Wraps · Last updated October 24, 2026

About these terms

These Terms of Service ("Terms") govern your use of the Hazel's Subs & Wraps website at hazelssubs.com and your placement of orders through it. By using the website or placing an order, you agree to these Terms. Please read them carefully.

Hazel's Subs & Wraps is a family-owned food business based in East Orange, New Jersey. Contact us at hazelssubsandwraps@gmail.com.

Using our website

You agree to use our website only for lawful purposes. You may not:

• Submit false or fraudulent order information.
• Attempt to circumvent our ordering, payment, or delivery systems.
• Use automated tools to scrape or interfere with the website.

We reserve the right to refuse service or cancel orders at our discretion, including orders that appear fraudulent or that we cannot reasonably fulfill.

Menu, pricing, and availability

Menu items and prices are subject to change without notice. We make reasonable efforts to keep the website current. If a price or item is incorrect, we will contact you before processing your order.

Menu availability may vary by program. Local delivery and pickup orders use our regular restaurant pricing. The DJZ6 workplace program has separate pricing displayed when that program is selected.

Order submission and confirmation

Submitting an order creates a pending order record and redirects you to Stripe's secure payment page. Your order is accepted and confirmed only after Stripe verifies successful payment. You will receive an email confirmation at the address you provide after payment is verified, not at the moment you submit checkout.

If you open Stripe but do not complete payment, or if payment is declined, the order remains unpaid. A pending order record may exist internally but will not be prepared or fulfilled.

You are responsible for providing accurate contact information, delivery address, and order details. We are not liable for fulfillment failures caused by incorrect information you provide.

Customer accounts

You may order as a guest or create an account using your name, email and password and verifying your email with a five-digit code. Sign-in requires your email, password and a verification code, which expires after 15 minutes. Keep your password and verification codes private and sign out of shared devices. Your account can show orders placed using your verified email. You are responsible for the accuracy of your profile and for activity you authorize through your account.

Payment

Payments are processed by Stripe, a third-party payment processor. By placing an order, you agree to Stripe's terms of service. We do not store your full payment card details.

Payment is charged at the time of checkout. If a payment fails, your order will not be processed.

Taxes and fees

DJZ6 checkout currently shows $0 tax, free workplace delivery, and no small-order delivery charge. Paid customizations and optional tips are included in the total displayed before payment. Pickup and local delivery are currently paused. Any applicable charges for other services will be disclosed before payment when those services reopen.

Ordering hours and service area

DJZ6 orders must be placed before 10 PM Eastern on Sunday through Thursday for delivery the following morning, Monday–Friday at 6 AM, to Amazon DJZ6 in Linden, NJ. Pickup and local delivery are currently paused. You can browse the menu at any time. Delivery times may be affected by weather, traffic, order volume, or other conditions outside our control.

Order preparation and fulfillment

For online orders, kitchen preparation begins after your payment is confirmed by Stripe. Orders are made to order. We do our best to deliver your order as specified; however, we cannot guarantee ingredient availability on any given day.

Allergen information

Our kitchen prepares food containing common allergens including wheat (gluten), dairy, eggs, soy, tree nuts, and other ingredients. We cannot guarantee that any menu item is free from allergens or cross-contamination. If you have a serious food allergy, please contact us before ordering.

Cancellations and refunds

Because every order is made fresh to your specifications, we are generally unable to accommodate a customer-requested change of mind once preparation has begun. To request a cancellation, contact us as soon as possible at hazelssubsandwraps@gmail.com.

• Change of mind before preparation begins: If you contact us before your order has entered preparation, we will do our best to cancel it and issue a full refund.
• Change of mind after preparation has begun: Once preparation has started, we are generally unable to accommodate a customer-requested cancellation. Contact us and we will review the circumstances.
• Order not delivered, incorrect, missing, or unsafe: If your order is not delivered, contains wrong or missing items, or raises a food-safety concern, contact us promptly regardless of preparation status. We will make it right — through a refund, credit, or replacement as appropriate. Preparation having begun does not limit your remedies for our errors or failures to fulfill.
• Order canceled by us: If we are unable to fulfill your confirmed, paid order for any reason, you will receive a full refund.

Approved refunds are returned to your original payment method. Posting time depends on your payment processor and bank; we cannot guarantee a specific number of days.

SMS notifications

If you opt in to SMS notifications at checkout, we may send you transactional text messages about your order status. SMS consent is optional. See our SMS Messaging Terms for full details, including how to opt out.

Customer support

If you have a question or concern about your order, please reach us at:

• Email: hazelssubsandwraps@gmail.com
• Website: hazelssubs.com

We aim to respond to inquiries within one business day.

Limitation of liability

To the fullest extent permitted by applicable law, Hazel's Subs & Wraps shall not be liable for any indirect, incidental, or consequential damages arising from your use of the website or your order. Our total liability for any claim related to an order shall not exceed the amount you paid for that order.

Governing law

These Terms are governed by the laws of the State of New Jersey, without regard to conflict-of-law principles.

Changes to these terms

We may update these Terms from time to time. The "Last updated" date at the top of this page reflects when changes were made. Continued use of the website after a change constitutes acceptance of the updated Terms.